This course covers Microsoft Teams for Administrators. Delegates will learn the following including hands on labs

  • Microsoft Teams Features and Functionality
  • Microsoft Teams planning and deployment considerations
  • Microsoft Teams Administration tools and role models
  • Microsoft Teams Meetings functionality and administration
  • Microsoft Teams Messaging and Channels
  • Microsoft Teams Security and Compliance features
  • Microsoft Teams Reporting
  • Microsoft Teams calling features and administration

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Delegates should have a basic understanding of what Microsoft Teams is and basic computer skills.

Note: This course is for people involved in Microsoft Teams Administration, not end users.

Whilst this is not a PowerShell course, as PowerShell is one of the core administrative tools within Microsoft 365 products - there will be PowerShell steps referenced within the course and used in the labs. Where PowerShell is used in the labs Students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what PowerShell is would be very beneficial, but not absolutely essential for this course.

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days but can be extended free of charge for another 30 days.

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Course Outline

Module 1 – Overview of Microsoft Teams Functionality

  • An Overview of Microsoft Teams from a user perspective
  • Team Concepts
  • Assign Team Members and Owners
  • Best Practices for Organizing Teams
  • Best Practices for Channels
  • Create an ‘Org-wide’ Team in Microsoft Teams
  • Best Practices for Org-wide Teams
  • Presence in Teams
  • Presence States

Module 2 – Planning and Verifying an Environment is Ready for Microsoft Teams

  • Teams Architecture
  • How Teams Interact with other services
  • Deleting a Team
  • Teams Membership Management
  • Converting Microsoft 365 Groups to Teams
  • Restoring Deleted Channels, Teams and Microsoft 365 Groups
  • Prepare Your Organization’s Network for Teams
  • Traffic Types Used by Teams
  • Preparing Your Network for Microsoft Teams
  • Media Quality and Network Connectivity Performance in Teams
  • Factors that impact Microsoft Teams Media Quality
  • Teams Network Assessment Tool

Module 3 – Deployment of Microsoft Teams

  • Manage Teams at the Microsoft 365 Tenant Level
  • Manage User Access to Microsoft Teams
  • Control who can create Teams
  • Teams Admin Center Overview
  • Teams PowerShell Overview
  • Teams Admin Roles and Capabilities
  • Clients for Microsoft Teams
  • Hardware Requirements for the Teams App
  • Communicate with Teams in Other Organizations Using External Access
  • Managing Guest Access in Microsoft Teams
  • Applying sensitivity labels to Teams

Module 4 – Meetings in Microsoft Teams

  • Meeting Settings in the Admin Center
  • Meeting Settings in PowerShell
  • Meeting Policies in the Admin Center
  • Meeting Policies in PowerShell
  • Microsoft Teams Live Events
  • Plan for Teams Live Events
  • Set Up for Teams Live Events
  • Configure Teams Live Events
  • Audio Conferencing in Teams

Module 5 – Messaging and Channels in Microsoft Teams

  • Managing Global Teams Settings
  • Managing Conversations and Chat with Messaging Policies
  • Controlling which Apps are available in Teams
  • Configuring App Setup Policies

Module 6 – Security & Compliance in Microsoft Teams

  • Location of Data in Teams
  • Overview of Security and Compliance in Teams
  • Content Search & eDiscovery
  • Creating Holds
  • Retention Policies in Teams
  • Auditing & Reporting

Module 7 – Reporting in Microsoft Teams

  • Usage and Activity Reports for Teams
  • Call Analytics and the Call Quality Dashboard

Module 8 – Calling in Microsoft Teams

  • Calling in Teams
  • Teams Calling Features
  • Emergency Services Calling
  • Teams Phone in Microsoft 365
  • Calling Plans
  • Teams Phone Services
  • Setting Up Teams Phone in Your Organization
  • Setting the Teams Phone Caller ID
  • Setting Up Teams Phone Voicemail
  • Emergency Locations, Addresses, and Call Routing
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Why choose QA

Special Notices

Please note: Due to the dynamic nature of updates to Office 365 functionality by Microsoft, elements of the syllabus of this course can be subject to change without notice.

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This course is one of the unique Microsoft Office 365 QA authored Mastering courses.

Other technical courses within the QA authored curriculum for Office 365 include:

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days but can be extended free of charge for another 30 days.

Dates & Locations

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Microsoft Viva

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