This three-day instructor-led course will provide delegates with the knowledge and skills to configure and manage Exchange Online, a key component of Office 365. In this course, delegates learn how to configure and manage all aspects of an Exchange Online deployment.

Please note this course is not suitable for delegates wishing to learn how to deploy a Hybrid Exchange Environment (On-Premise and Exchange Online integrated). Delegates wanting to have hands on exposure to planning and deploying a Exchange Hybrid Environment should attend the QA Deploying a Exchange Hybrid Environment course: QADEXHE (www.qa.com/QADEXHE).

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  • Basic understanding of 'cloud' concepts

  • Experience with Office 365 core components such as user IDs

  • Familiarity with Exchange and Outlook use

  • Experience with PowerShell

  • Experience with traditional collaboration methods such as email and file sharing

Whilst this is not a powershell course, as powershell is one of the core administrative tools within Microsoft 365 products - there will be powershell steps referenced within the course and used in the labs. Where powershell is used in the labs Students can either copy and paste the instructions, or in most exercises use a GUI alternative method (though sometimes a GUI alternative is not available). A high level understanding of what powershell is would be very beneficial, but not absolutely essential for this course.

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days but can be extended free of charge for another 30 days.

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Learning Outcomes

At the end of this course you will have a deep understanding of the capabilities and administration of Exchange Online. You will be able to configure and manage Recipients, Mail Flow, Mailbox plans, Client Access Services (CAS) mailbox plans, Exchange Online compliance including DLP, eDiscovery and Archiving, Message hygiene, Exchange Online Protection, Defender for Office 365 Safe Attachments and Safe Links, , Client Access Policies, Troubleshooting and Monitoring Exchange Online.

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Course Outline

Module 1 – Introducing Office 365 and Exchange Online

  • Office 365 service overview
  • Office 365 is a dynamic service
  • Office 365 release preferences
  • Office 365 browser and system requirements
  • Office 365 subscription plans
  • Exchange Online service overview
  • Exchange Online limits
  • Exchange Online standalone plans
  • Lab 1.1a – Sign Up for an E3 Office 365 Trial
  • Lab 1.1b Optional – Upload Sample User Photos
  • Lab 1.2 – Review Upcoming Changes to Exchange Online

Module 2 – Exchange Online Management Tools

  • Exchange Online Admin Center
  • Exchange Online Permissions
  • Exchange Online PowerShell
  • Requirements for using PowerShell to manage Exchange Online
  • Connecting to Powershell Endpoints
  • Connecting to Exchange Online using PowerShell
  • Exchange Online PowerShell v2 Module
  • Exchange Online Protection (EOP) PowerShell
  • Lab 2.1 – Exchange Online PowerShell

Module 3 – Administering Exchange Online Recipients

  • Recipient types
  • Mailboxes
  • Creating User Accounts via the GUI
  • Bulk Import Users using a CSV file
  • Create an Azure AD User using PowerShell
  • Create a user using Azure AD V.1 PowerShell
  • Create a user using Azure AD V.2 PowerShell
  • Create a mailbox using Exchange Online Powershell
  • Deleting and Restoring Mailboxes
  • Soft deleting User Mailboxes
  • Hard-deleted user mailboxes
  • Microsoft 365 Inactive Mailboxes
  • Restoring user mailboxes
  • Configuring mailboxes
  • Mailbox e-mail addresses
  • Exchange Online Plusaddressing/Subaddressing
  • Default message size restrictions
  • Lab 3.1 Creating and Configuring Mailboxes
  • Creating and configuring groups
  • Exchange Online distribution groups
  • Lab 3.2 Creating and Configuring Distribution Groups
  • Mail enabled security groups
  • Lab 3.3 Creating and Using Security Groups
  • Creating dynamic distribution lists
  • Lab 3.4 Creating and Using Dynamic Distribution Groups
  • Group naming policies
  • Creating and configuring resources
  • Configuring Resources using Powershell
  • Creating a room distribution list
  • Lab 3.5 Creating and Using Resource Mailboxes
  • Creating and configuring contacts
  • Creating and configuring shared mailboxes
  • Lab 3.6 Creating and Using a Shared Mailbox
  • Creating and configuring address lists and address book policies
  • Address lists
  • Offline address books
  • Custom address lists
  • Managing address lists
  • Address book policies

Module 4 – Microsoft 365 Groups

  • Microsoft 365 Group building blocks
  • Guest access in Microsoft 365 Groups
  • Controlling Microsoft 365 Group Guest access
  • 365 Groups PowerShell management
  • Controlling Microsoft 365 Group Creation
  • Obsolete Microsoft 365 Group expiration and removal
  • Microsoft 365 Group governance
  • Lab 4.1 Managing Microsoft 365 Groups

Module 5 – Exchange Online Organisation Sharing and Organisation Add-ins

  • Overview of sharing in Exchange Online
  • Organisation sharing in Exchange Online
  • Creating organisation relationships
  • Individual sharing in Exchange Online
  • Sharing and publishing calendars in Outlook 2016 and OWA
  • Organisation add-ins in Exchange Online
  • Adding new add-ins
  • Lab 5.1 – Managing Organisation Apps

Module 6 – Administering Exchange Online Security

  • Introducing security in Exchange Online
  • Role Based Access Control (RBAC)
  • RBAC role groups
  • Creating role groups
  • Configuring role groups
  • Exchange Online Roles
  • Management role scopes
  • Lab 6.1 Exchange Online RBAC
  • Exchange Online User roles
  • Role assignment policies
  • Changing the default assignment policy
  • Applying role assignment policies
  • Lab 6.2 Exchange User Management Role Assignment Policies
  • Outlook Web App (OWA) policies
  • Configuring the default OWA policy
  • Lab 6.3 OWA Policies

Module 7 – Mailbox plans and CASMailbox Plans

  • Mailbox plans
  • Editing mailbox plans
  • CAS mailbox plans
  • Editing CAS mailbox plans
  • Lab 7.1 Mailbox and CAS mailbox plans

Module 8 – Administering Exchange Online mail flow

  • Overview of mail flow
  • Mail Flow Rules
  • Creating Mail Flow Rules
  • Exchange Online Message tracing
  • Accepted domains
  • Remote domains
  • Connectors
  • Mail Flow Reports and Insights
  • Lab 8.1 – Transport Rules and Message Trace

Module 9 – Exchange Online Encryption and message revocation

  • Microsoft Purview Message Encryption
  • Microsoft Purview Message Encryption Configuration
  • Azure Rights Management Services (Azure RMS)
  • Microsoft Purview Message Encryption Recipient Experiences
  • Decrypting Attachments
  • Branding Encrypted messages
  • Branding/Advanced Configuration is not just for Branding
  • Microsoft Purview Message Encryption Integration with Data Loss Prevention (DLP)
  • Microsoft Purview Message Encryption Integration with Exchange Online Mail Flow Rules
  • Encrypted Mail Revocation
  • Microsoft 365 Sensitivity Labels
  • Lab 9.1 Microsoft Purview Message Encryption

Module 10 - Exchange Online compliance features

  • Microsoft 365 Compliance Center
  • Office 365 eDiscovery
  • Office 365 eDiscovery Cases
  • Office 365 eDiscovery tasks
  • Assign eDiscovery roles
  • Create eDiscovery cases
  • Add users to an eDiscovery case
  • Place content on hold
  • Exchange Recoverable items folder
  • Create and run content searches
  • Export search results
  • Lab 10.1 eDiscovery
  • Data Loss Prevention (DLP)
  • Office 365 DLP Policies
  • DLP policy templates
  • DLP locations
  • DLP Policy Settings – Conditions and Actions
  • DLP User Notifications
  • Email notifications
  • DLP Policy Tips
  • DLP reporting
  • Lab 10.2 Exchange Online DLP
  • Archive mailboxes
  • Moving messages to an Archive mailbox
  • Archive mailboxes integration with other Exchange Online features
  • Enabling and disabling Archive mailboxes
  • Configure Archive mailbox using PowerShell
  • Lab 10.3 Exchange Online archiving

Module 11 Exchange Online Threat Protection

  • Exchange Online Protection
  • Overview of Exchange Online Protection (EOP)
  • Exchange threat protection PowerShell
  • Exchange Online Protection, Microsoft Defender for Office 365 plan 1 and plan 2
  • Exchange Online anti-spam protection
  • Connection filters
  • Outbound spam policy
  • Verify spam policies are configured and working properly
  • Control automatic external email forwarding
  • Email forwarding rule alerts
  • Exchange Online Auto Forwarded Message Reports
  • Exchange Online Protection Spoof Intelligence
  • Enhanced email protection with DKIM and DMARC
  • DomainKeys Identified Mail (DKIM)
  • Domain-based Messaging and Reporting Compliance (DMARC)
  • Anti-phishing Policies
  • Office 365 antimalware protection
  • Antimalware policies
  • Office 365 Secure by default
  • Advanced Delivery for Phishing Simulations and Security Operations Mailboxes
  • Preset Security Policies
  • Configuration analyzer
  • Defender for Office 365 Safe attachments and Safe links
  • Defender for Office 365 Safe attachments
  • Defender for Office 365 Safe attachments for SharePoint, OneDrive and Teams
  • Quarantine in Defender for Office 365 for SharePoint Online, OneDrive for Business, and Microsoft Teams
  • Defender for Office 365 Safe attachments reports and alerts
  • Defender for Office 365 standalone
  • Defender for Office 365 Safe Links
  • Defender for Office 365 reports
  • Microsoft Security Center Reports
  • Lab 11.1 Microsoft Defender for Office 365

Module 12 – Troubleshooting and Monitoring Exchange Online

  • Troubleshooting Exchange Online
  • Checking Exchange Online Service Status
  • Microsoft Support and Recovery Assistant
  • Microsoft 365 Apps health dashboard
  • Microsoft 365 Apps Health Metrics, Trends, and Advisories
  • Lab 12.1 Troubleshooting Exchange Online Connectivity
  • Monitoring Exchange Online
  • Exchange Online Reports
  • Exchange Online Admin Center Reports and Insights
  • Microsoft 365 Administration Center Reports
  • Microsoft 365 Usage Reports
  • Microsoft Productivity Score
  • Microsoft Security Admin Center Reports
  • Microsoft 365 Usage Analytics
  • Lab 12.2 Exchange Online Reports and Microsoft 365 Usage Analytics
  • Office 365 Auditing
  • Audit Log Permissions
  • Running an Audit Log Search
  • Viewing Audit Log Search Results
  • Filtering Audit Log Search Results
  • Exporting Audit Log Search Results
  • Advanced Audit in Microsoft 365
  • Exchange Online Auditing - Deprecated
  • Mailbox auditing
  • Lab 12.3 – Exchange Online auditing

Optional - Administering Exchange Online public folders

  • Alternatives to public folders
  • Exchange Online Public folders
  • Managing public folder mailboxes
  • Creating public folder mailboxes
  • Creating public folders
  • Configuring public folders
  • Assigning permissions to public folders
  • Mail-enabling public folders
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Why choose QA

Special Notices

Please note: Due to the dynamic nature of updates to Office 365 functionality by Microsoft, elements of the syllabus of this course can be subject to change without notice.

Please note: for Attend from Anywhere customers an additional screen is required. The additional screen must have a minimum screen size of 19 inch and minimum resolution of 1280x1024, with the vertical resolution (1024) being the most critical.

This course is one of the unique Microsoft Office 365 QA authored Mastering courses.

Other technical courses within the QA authored curriculum for Office 365 include:

Instructors will demonstrate features throughout the event. Optional Lab exercises are available for students to complete within a free commercial Microsoft 365 tenancy provided free of charge for each student by QA. This tenancy lasts for 30 days but can be extended free of charge for another 30 days.

Dates & Locations

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Microsoft Viva

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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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