The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment.

In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.

A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as network, Voice, identity, access, devices, licensing, security, compliance, information management, and user adoption.

This course helps to prepare the student for the Microsoft exam MS-700: Managing Microsoft Teams.

Accessing your courseware and registering attendance with Microsoft

To access your Official Curriculum (MOC) course materials you will need a Microsoft.com/Learn account. In Learn you will also be able to register your completion of the event and receive your achievement badge. You will be issued with a unique code during your event.

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  • A proficient understanding of basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices, including using PowerShell.
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Learning Outcomes

At the end of the course, students should be able to:

  • Understand what Microsoft Teams is and how the components work together
  • Implement governance, security and compliance for Microsoft Teams
  • Prepare an organization’s environment for a Microsoft Teams deployment
  • Deploy and manage teams
  • Manage collaboration in Microsoft Teams
  • Manage and troubleshoot communication in Microsoft Team
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Course Outline

Learning Path 1: Get started with managing Microsoft Teams

Learn the fundamentals of managing Microsoft Teams, including Teams capabilities, Teams admin roles and management tools, lifecycle management, features for governance, and available reports to monitor your Teams environment.

Modules in this Learning Path

  • Explore Microsoft Teams
  • Plan and deploy Microsoft Teams
  • Implement lifecycle management and governance for Microsoft Teams
  • Monitor your Microsoft Teams environment

Lab: Manage Microsoft Teams

  • Prepare team roles and licenses
  • Explore Teams management tools
  • Create groups and teams
  • Implement lifecycle management and governance for Microsoft Teams
  • Enable access to Teams public preview features using Teams update policies

Learning Path 2: Prepare the environment for a Microsoft Teams deployment

Learn about the environment for a Teams deployment, including configuring access for external users, implementing security and compliance for Teams, and network requirements for Teams.

Modules in this Learning Path

  • Manage access for external users
  • Implement security for Microsoft Teams
  • Implement compliance for Microsoft Teams
  • Plan and configure network settings for Microsoft Teams

Lab: Prepare the environment for a Microsoft Teams deployment

  • Manage guest access for Microsoft Teams
  • Implement security for Microsoft Teams
  • Implement compliance for Microsoft Teams
  • Prepare network deployment

Learning Path 3: Manage chat, teams, channels, and apps in Microsoft Teams

Learn about the collaboration features in Microsoft Teams, including creating and managing teams, managing user experience for chat and channels, and managing apps.

Modules in this Learning Path

  • Create and manage teams
  • Manage collaboration experiences for chat and channels
  • Manage apps for Microsoft Teams

Lab: Manage teams, collaboration and app settings for Teams

  • Manage team resources
  • Configure channel and message policies
  • Manage app settings
  • Create and manage app setup policies
  • Test configured policy settings

Learning Path 4: Manage meetings and calling in Microsoft Teams

Learn about the meetings and calling features in Microsoft Teams, including managing meetings experiences, managing Microsoft Teams devices, managing calling features with Calling Plans and Microsoft Teams, and the basic troubleshooting tools for Teams.

Modules in this Learning Path

  • Introduction to Teams meetings and calling
  • Manage meetings and events experiences
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Configure, deploy, and manage Teams devices
  • Plan for Teams Phone
  • Configure Teams Phone
  • Configure and manage voice users
  • Configure Auto Attendants and Call Queues
  • Troubleshoot audio, video, and client issues

Lab: Manage Teams meetings and calling experiences

  • Manage Live event and meetings experiences
  • Deploy Teams device profiles
  • Set up a Calling Plan
  • Manage Teams Phone
  • Explore reports for call quality in Microsoft Teams

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Why choose QA

Special Notices

Please note: Due to the dynamic nature of updates to Microsoft 365 functionality, elements of the syllabus of this course can be subject to change without notice.

Microsoft Official Courses offer fast paced, higher level overviews of features with hands-on labs that may be completed during and after the course. Please note: There may not be time to complete all the labs during the course due to the delays in some Microsoft 365 services and the breadth of material that is covered.

Microsoft Official Microsoft 365 courses are appropriate for delegates primarily interested in certification.

If you are interested in an in-depth exploration of any specific Microsoft 365 technology, QA recommends that you attend a ‘Mastering’ QA-authored course from our Microsoft 365 curriculum which offers end-to-end detailed guidance and hands on labs, and continual reviews and updates to keep pace with Microsoft updates.

You can see the available courses at www.qa.com/M365.

Dates & Locations

Microsoft 365 learning pathways

Required Star = Required
Certification = Certification
Technical Decision Maker
Office 365 General Administration
Exchange Online/Hybrid
SharePoint Online/Hybrid
Device Management, Identity and Services
Security and Compliance
Modern Desktop
Power Platform
Microsoft Teams
Microsoft Viva

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